1. Refundable Items

The following items or services are refundable:

• - FASTag surrender as per the respective bank policy. Customers need to contact the issuer bank for a balance refund in case of FASTag surrender. Kindly read the terms and conditions of the respective bank. Finza doesn't hold any liability on such refunds.
• - Wrong debit or additional debit from FASTag at the toll must be raised with the respective toll authorities or reported to toll care numbers or NHAI via email.

2. Non-Refundable Items

The following items or services are non-refundable:

• - Prepaid orders
• - Wallet top-up
• - Tag lost/damage
• - URT (Unrecoverable Toll Transactions)
• - Fraud activation

3. Changes to This Policy

We reserve the right to modify this Cancellation Policy at any time. Changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically.

4. Contact Us

If you have any questions about this Cancellation Policy or need assistance with a cancellation, please contact us at:

• Email: sales@thefinza.com
• Phone: +91 7795726004
• Address: Building No./Flat No.: 1 -3 4P 5 6 7P 8P 9- 26, Road/Street: VENKATAPURA/3211, Locality/Sub Locality: Kengeri, City/Town/Village: Bengaluru, District: Bengaluru Urban, State: Karnataka, PIN Code: 560060